Terms of service

Terms of Service

Last updated: 10 August 2025

Welcome to Whiskery Sour (“we”, “us”, “our”). By placing an order on whiskerysour.co.uk, you agree to these Terms. This policy does not affect your statutory rights.

1) About us & contact

Whiskery Sour Ltd, 97 Gosbecks Road, Colchester, Essex, CO2 9JT UK (warehouse visits by appointment only).
Email: info@whiskerysour.co.uk
We currently ship to the United Kingdom & Northern Ireland.

2) Eligibility

You must be 18+ and authorised to use the payment method provided.

3) Products, pricing & availability

  • Prices are shown in GBP and include VAT where applicable.

  • We try to display colours and details accurately; minor variations may occur.

  • We may change prices, correct errors, or decline/cancel orders (for example, if an item is unavailable or payment can’t be authorised). If we cancel, you’ll receive a full refund.

4) Orders & payment

  • An order is accepted when we email your order confirmation.

  • We take payment using secure third-party processors. By paying, you authorise us and our processor to charge the total shown at checkout.

  • If you need to change delivery details, contact us quickly—changes may not be possible once production or dispatch has started.

5) Personalised & made-to-order items

  • Personalisation (embroidery/engraving, custom colours, names, etc.) is produced exactly as provided by you. Please check spellings and options carefully.

  • Once production has started, orders can’t be changed or cancelled unless required by law.

  • Personalised items are non-returnable unless faulty (see Returns).

6) Shipping & delivery

  • Dispatch times: next working day for non-custom items; up to 7 days for personalised items.

  • Delivery estimates at checkout are guidelines, not guarantees.

  • Risk in the goods passes to you on delivery; ownership passes once we receive full payment.

7) Returns, refunds & cancellations

Please see our Returns & Refunds Policy for full details.
Key points (summary only):

  • You have a legal right to cancel within 14 days of delivery for most online purchases under the Consumer Contracts Regulations 2013 (excludes personalised goods and certain items).

  • We offer a 30-day change-of-mind return for eligible non-personalised items (unused, in original packaging).

  • Faulty/incorrect items: we will repair, replace, or refund as appropriate under the Consumer Rights Act 2015.

8) Pet safety & use

Always supervise pets when using our products. Inspect regularly and discontinue use if damaged. Our products are not chew toys unless explicitly labelled as such. We’re not responsible for damage caused by misuse or failure to follow care/safety instructions.

9) Reviews, user content & acceptable use

If you submit reviews, photos, or other content, you:

  • grant us a non-exclusive, royalty-free licence to use and share that content for marketing; and

  • confirm it’s your own content and doesn’t infringe others’ rights, is accurate, and is not illegal, harmful, or misleading.
    We may moderate or remove content at our discretion.

10) Promotions & gift cards

Promotions/codes are subject to stated terms and may be withdrawn at any time. Gift cards (if offered) are non-refundable except as required by law.

11) Intellectual property

All site content (logos, text, images, designs) is our property or used with permission. You may not copy or use it without written consent, other than as necessary to use the site.

12) Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any rights that cannot legally be limited.
Subject to the above, we’re not liable for: (a) losses not caused by our breach; (b) business losses; or (c) delays or failures due to events outside our reasonable control.

13) Privacy

Your data is handled as described in our Privacy Policy. By using our site, you consent to communications related to your order.

14) Changes to these Terms

We may update these Terms from time to time. The version posted at the time you place your order applies to that order.

15) Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that residents of Scotland or Northern Ireland may bring proceedings in their local courts.

Questions?
Email info@whiskerysour.co.uk and we’ll be happy to help.